Table of contents #
Welcome to our knowledge base support documentation outlining the payment, cancellation, and refund terms and conditions for our photography services. This guide aims to provide you with detailed information about these important aspects of your transactions with us.
Payment Terms and Conditions #
Before making a payment, please review and understand our payment terms and conditions:
a. Payment Methods: We accept various payment methods, such as Paynow UEN, [on-hold] credit/debit cards, bank transfers, and cash (if applicable).
b. Deposit Payments: 50% of the total package price or stated amount in the invoice. Deposit Payment must be made prior to your photoshoot. Deposit Payment is required to secure your booking with us. Once the deposit payment due date is over, we will release your soft booking and made that time slot available for others to book.
c. Balance Payments: The remaining balance has to be made before the release of all photographs taken. Late payments may result in a delay in the editing and delivery of the photos.
d. Payment Confirmation: Payment is considered complete only upon successful verification and approval by our admin system.
e. Payment Currency: All transactions are conducted in the Singapore Dollars (SGD) currency. Ensure you are aware of the currency being used for your transaction.
f. Payment Security: Your payment information is treated with the utmost security. We use secure payment gateways and encryption to protect your data during transmission.
Cancellation Terms and Conditions #
In case you need to cancel your booking, please adhere to the following terms and conditions:
a. Cancellation Process: To cancel your booking with us, you can just let us know via WhatsApp or Email.
b. Cancellation Fees: There are no cancellation fees. The only fees involve are the deposit payment. See our Refund Terms and Conditions below.
Refund Terms and Conditions #
Please follow these terms and conditions:
a. Refund Eligibility: To be eligible for a refund, you must give us at least 7 days of notice, this will ensure 100% deposit refund. Less than 7 days notice will be 0% deposit refund,
All of our services are non-refundable after the photoshoot session unless due to unsatisfactory photo result or loss of soft copy images. Only before the photoshoot session takes place are you allowed to request for a refund of the deposit.
b. Refund Processing Time: Refund processing times are between 1 to 3 business working days.
c. Refund Method: Refunds are typically issued using the same payment method used for the original transaction. If this is not possible, an alternative method may be used.
We hope this knowledge base support documentation has provided you with a comprehensive understanding of our payment, cancellation, and refund terms and conditions. It is important to familiarise yourself with these terms before making a booking to ensure a smooth and transparent transaction process.
If you have any questions or require further clarification, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure your experience with us is both enjoyable and hassle-free.