Frequently Asked Questions

Frequently Asked Questions

General FAQs

What Is The Photography Processes Like?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

What Is Your Turnaround Time?

It takes 1 day for us to get back to your inquiries and send a payment invoice. 1 day for the communication & planning of the photoshoot by setting up a group chat.

The photography day itself depends on the number of hours you have booked.

We’ll send you the low-resolution photos for choosing within 1 – 2 days after the day of the photoshoot.

Photo Editing & Retouching takes between 7 to 10 days after which, we’ll send you the high-resolution photos via Google Drive, WeTransfer or Dropbox.

Additional re-editing will take another 5 to 7 days.

What Photography Services Do You Provide?

Our Momento provides photography services focusing on Pre Wedding, Solemnization/ROM, Weddings and Proposals for couples.

Our additional photography services include Family, Maternity, Birthdays, Events, Corporates and Graduation Photography

Do You Provide Hair & Makeup Artists?

We work with various Hair & Makeup Artists that specialise in different styles of makeup ranging from Korean, Thailand, Natural, Bold, etc. Head over to our page about our hair & makeup artists to select your favourite.

What Are Your Operating Hours?

Our indoor & outdoor photography sessions are open from Monday to Sunday/Public Holidays, between 8 am to 9 pm.

Where is Our Momento's location?

We are located at Jurong West Street 42 Block 419 Singapore 640419. However, we mainly operate outdoors and liaise with external studios.

What Is The Duration Period Booking For Photography & Videography?

It is advisable to book with us 1 week in advance so that we have ample time to discuss with you the process and keep communication clear. However, feel free to also contact us if you require a photo session that is in the next 1 to 3 days and we will check on our booking schedules.

What Happens If It Rains During Our Outdoor Photoshoot?

We know sometimes schedules will clash or other circumstances where it will not be a suitable day for the photo shoot and thus if you’ll like to reschedule, do contact us via the communication channel or a call.

For rescheduling or in the event it rains, we will work with you to find the next best available date.

What Is Your Rescheduling Terms?

Any rescheduling matters besides the cause of rain will require a notice of 3 days in advance. Otherwise, there will be a 10% rescheduling fee in addition to the package you pay for.

If a cancellation is made after a rescheduling previously, there will be no refunds.

Payment & Pricing FAQs

What Are The Modes Of Payment Methods You Accept?

We accept payment methods via Paynow, Paylah, IBanking and Cash.

For payments with Paynow, Paylah and IBanking, an invoice receipt will be sent to you after your confirmed booking (after inquiring).

What Is The Payment Process Like?

For payments with Paynow, Paylah and IBanking, an invoice receipt will be sent after your confirmed booking (after inquiring).

The process starts from,
1) Inquiring/Picking the type of photography and package you will like to have.

2) An email will be sent to you with details of,
– Date & Time
– Available slots
– Payment Invoice

3) Confirm your booking by making a payment, selecting the date & time and available slot.

4) Once payment has been made, we will create a communication channel with you through WhatsApp, Telegram, Email or Zoom/Google Meet (if required).

5) After the step above, it will be the Pre Production/Planning stage. Kindly refer to the Pre-Production/Planning FAQs for more information.

What Is Your Terms For Cancellation And Refund?

Cancellations require to be at least 5 days in advance with a 20% Cancellation Fee and 80% Refund.

For cancellations of less than 5 days, there will only be a 50% Refund because we have to adjust to a sudden change of schedule and re-allocation of photographers.

Pre Production / Planning FAQs

What Is Your Pre Production Process & Duration?

Process

After you have contacted us and we answered your inquiry, chose your package and made payment based on the invoice.

We will set up a communication channel to run through with you the process, planning and answer any further inquiries you have.

Planning

The planning involves discussions of

– Mood board
– Poses
– Location
– Props
– Hair & makeup artist
– Time, etc.

Duration

It takes 1 day for us to get back to your inquiries and send a payment invoice. 1 day for the communication & planning of the photoshoot by setting up a group chat.

What Should We Expect In This Pre Production Stage, After Payment?

In this stage, there will be the most communication regarding the photoshoot day. We will hand you our suggestions while listening to yours, it is a collaborative discussion to ensure both parties are on the same page.

Photoshoot Day/ Production FAQs

What Is Your Photography / Production Day Process & Duration?

Process

After everything is finalised comes the Photoshoot day itself. Just sit back and relax while our photographer from the communicated channel will arrive and guide you through as per the pre-production/plan.

Duration

The photography day itself depends on the number of hours you have booked.

We’ll send you the low-resolution photos for choosing within 1 – 2 days after the day of the photoshoot.

What Should We Expect In The Production Stage?

If it is outdoors, probably some sweating, passersby’s looking and awkward moments.

Truth jokes aside, our photographers will keep you busy by communicating with you the mood, poses, location/background composition decision, etc. Expect to have candid moments too! We ensure your moments are captured in frame.

Post Production FAQs

What Is Your Post Production Process & Duration?

Process

After everything is finalised comes the Photoshoot day itself. Just sit back and relax while our photographer from the communicated channel will arrive and guide you through as per the pre-production/plan.

Duration

We’ll send you the low-resolution photos for choosing within 1 – 2 days after the day of the photoshoot.

Photo Editing & Retouching takes between 7 to 10 days after which, we’ll send you the high-resolution photos (between 10 to 30 mb each) via Google Drive, WeTransfer or Dropbox.

Additional re-editing will take another 5 to 7 days.

What Should We Expect In This Post Production Stage?

Be expected to have minimal communication while our photographer/editor is editing the photos. Feel free to ask any inquiry in the communication channel too.

Sharon Tan
Sharon Tan
2022-06-24
We had a family photoshoot with Jori, and the photos are very well received by everyone! Right from the start, Jori was very professional and asked us if we had any requirements or request for the shoots. He also did his research about the place we chose, and helped us decide on the route of the photoshoot. All the shoots and scenery that he chose turned out really nice! He was also very professional and friendly through the shoot, and guided us through the locations and poses. The turnover time for the photos was fast as well. We really liked the photos, and would definitely engage him if we can! Thank you!
Jaymee Tan
Jaymee Tan
2022-06-06
Jori is a very professional photographer. He is also proactive in giving ideas and location for my ROM. All the pictures turned out great! Happy to recommend him!
Radha Bai
Radha Bai
2022-06-05
Jori was the assigned photographer for my daughter's 1st birthday through Affordagraph. He was punctual and took beautiful shots of my family before my guests arrived. His candid shots of the birthday girl and my guests were very nice as well. Even though my baby was cranky and didn't want to look at the camera he managed to take many wonderful pictures of the celebrations. He was very polite and kindly agreed to extend the time slot when the party was delayed. Thanks to Jori we have amazing photos to remember this day by!
Hemanth Nallamothu
Hemanth Nallamothu
2022-06-05
Photography is good he is very cool and taken good pics for my son birthday event very much recommend him for your events
Norazlina Buang
Norazlina Buang
2022-06-05
Jori was punctual and very accomodating and the pictures turned out well. Very happy with the photoshoot. Would have been even more perfect if he could help arrange our poses to ensure everyone can be seen in the photos especially in big groups coz some are hidden in the photos. Overall, still a great experience and thank you for your patience. 😁
Norahida ARahim
Norahida ARahim
2022-04-24
It was a 3 family photo-shot and Jori handled it well. He recommended us the location and had made sure we are ready for our take. He listened to our request and had done a good job in capturing the photos as planned.
Amanda Kim Woo
Amanda Kim Woo
2022-04-19
Jori did a collaboration photoshoot with my brand Am:EL. He captured the outfits so well and made the photos look natural and beautiful. He also did the editing job, which is a plus! The turnaround was very quick as well. He's a good hearted, genuine and friendly photographer to work with!
Jane Cabaltera
Jane Cabaltera
2022-04-10
Amazing and great photos ! Jori is a professional and excellent photographer. Thanks for taking and sharing our photos !
Xin Rong Chua
Xin Rong Chua
2022-04-08
Jori is cheerful and passionate at his work. Had a great time for couple shots with him.
Nur Ani
Nur Ani
2022-04-02
Jori was our photographer and was familiar with the location that we wanted to take photos at. He was professional, friendly and made us feel at ease, especially since we're not photogenic! He also made sure we got our preferred poses, clarified our preferred photo editing style and accommodated our requests for edits as well. We loved the end result! Beautiful photos that captured our personalities. Highly recommend affordagraph and also Jori for any or all of your photoshoot needs 😊

Why Choose Our Momento?

Ensures Your Moments, Mementos and Memories

At Our Momento, we understand that your moments, mementos, and memories are irreplaceable. That’s why we go above and beyond to ensure that every photograph we take for you perfectly captures the emotion and meaning behind each special occasion. Our photographers will work with you to understand your vision and bring it to life through high-quality images. Trust us to preserve your most precious memories for a lifetime. 

High Quality JPEG Images

We promise on delivering high quality JPEG images to our clients. Our team understand the importance of preserving your memories in the best possible way, which is why we take care in post-processing and editing each image to ensure it meets our standards for clarity and color accuracy. 

Modest Pricing

We believe that beautiful, high-quality photography should be accessible to everyone. That’s why we offer modest pricing for all of our services. We understand that life’s special moments don’t always come with a big budget, which is why we work with you to create a package that fits your needs. 

Photographers With Varieties Of Photoshoot Experience & Portfolio

We have photographers with a diverse range of experience and a portfolio to match. Whether you’re looking for a wedding photographer, a newborn photographer, or someone to capture a corporate event, we’ve got you covered. With experience in a variety of photoshoot types, they bring their unique perspectives and styles to every project. Our Momento is confident that you’re working with photographers who have the skills and experience to deliver beautiful, high-quality images that perfectly capture the essence of your special occasion.