Frequently Asked Questions

Frequently Asked Questions

General FAQs

What Is The Photography Processes Like?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

What Is Your Turnaround Time?

It takes 1 day for us to get back to your inquiries and send a payment invoice. 1 day for the communication & planning of the photoshoot by setting up a group chat.

The photography day itself depends on the number of hours you have booked.

We’ll send you the low-resolution photos for choosing within 1 – 2 days after the day of the photoshoot.

Photo Editing & Retouching takes between 7 to 10 days after which, we’ll send you the high-resolution photos via Google Drive, WeTransfer or Dropbox.

Additional re-editing will take another 5 to 7 days.

What Photography Services Do You Provide?

Our Momento provides photography services focusing on Pre Wedding, Solemnization/ROM, Weddings and Proposals for couples.

Our additional photography services include Family, Maternity, Birthdays, Events, Corporates and Graduation Photography

Do You Provide Hair & Makeup Artists?

We work with various Hair & Makeup Artists that specialise in different styles of makeup ranging from Korean, Thailand, Natural, Bold, etc. Head over to our page about our hair & makeup artists to select your favourite.

What Are Your Operating Hours?

Our indoor & outdoor photography sessions are open from Monday to Sunday/Public Holidays, between 8 am to 9 pm.

Where is Our Momento's location?

We are located at Jurong West Street 42 Block 419 Singapore 640419. However, we mainly operate outdoors and liaise with external studios.

What Is The Duration Period Booking For Photography & Videography?

It is advisable to book with us 1 week in advance so that we have ample time to discuss with you the process and keep communication clear. However, feel free to also contact us if you require a photo session that is in the next 1 to 3 days and we will check on our booking schedules.

What Happens If It Rains During Our Outdoor Photoshoot?

We know sometimes schedules will clash or other circumstances where it will not be a suitable day for the photo shoot and thus if you’ll like to reschedule, do contact us via the communication channel or a call.

For rescheduling or in the event it rains, we will work with you to find the next best available date.

What Is Your Rescheduling Terms?

Any rescheduling matters besides the cause of rain will require a notice of 3 days in advance. Otherwise, there will be a 10% rescheduling fee in addition to the package you pay for.

If a cancellation is made after a rescheduling previously, there will be no refunds.

What Is The Photography Processes Like?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

What Is Your Turnaround Time?

It takes 1 day for us to get back to your inquiries and send a payment invoice. 1 day for the communication & planning of the photoshoot by setting up a group chat.

The photography day itself depends on the number of hours you have booked.

We’ll send you the low-resolution photos for choosing within 1 – 2 days after the day of the photoshoot.

Photo Editing & Retouching takes between 7 to 10 days after which, we’ll send you the high-resolution photos via Google Drive, WeTransfer or Dropbox.

Additional re-editing will take another 5 to 7 days.

What Photography Services Do You Provide?

Our Momento provides photography services focusing on Pre Wedding, Solemnization/ROM, Weddings and Proposals for couples.

Our additional photography services include Family, Maternity, Birthdays, Events, Corporates and Graduation Photography

Do You Provide Hair & Makeup Artists?

We work with various Hair & Makeup Artists that specialise in different styles of makeup ranging from Korean, Thailand, Natural, Bold, etc. Head over to our page about our hair & makeup artists to select your favourite.

What Are Your Operating Hours?

Our indoor & outdoor photography sessions are open from Monday to Sunday/Public Holidays, between 8 am to 9 pm.

Where is Our Momento's location?

We are located at Jurong West Street 42 Block 419 Singapore 640419. However, we mainly operate outdoors and liaise with external studios.

What Is The Duration Period Booking For Photography & Videography?

It is advisable to book with us 1 week in advance so that we have ample time to discuss with you the process and keep communication clear. However, feel free to also contact us if you require a photo session that is in the next 1 to 3 days and we will check on our booking schedules.

What Happens If It Rains During Our Outdoor Photoshoot?

We know sometimes schedules will clash or other circumstances where it will not be a suitable day for the photo shoot and thus if you’ll like to reschedule, do contact us via the communication channel or a call.

For rescheduling or in the event it rains, we will work with you to find the next best available date.

What Is Your Rescheduling Terms?

Any rescheduling matters besides the cause of rain will require a notice of 3 days in advance. Otherwise, there will be a 10% rescheduling fee in addition to the package you pay for.

If a cancellation is made after a rescheduling previously, there will be no refunds.

Payment & Pricing FAQs

What Are The Modes Of Payment Methods You Accept?

We accept payment methods via Paynow, Paylah, IBanking and Cash.

For payments with Paynow, Paylah and IBanking, an invoice receipt will be sent to you after your confirmed booking (after inquiring).

What Is The Payment Process Like?

For payments with Paynow, Paylah and IBanking, an invoice receipt will be sent after your confirmed booking (after inquiring).

The process starts from,
1) Inquiring/Picking the type of photography and package you will like to have.

2) An email will be sent to you with details of,
– Date & Time
– Available slots
– Payment Invoice

3) Confirm your booking by making a payment, selecting the date & time and available slot.

4) Once payment has been made, we will create a communication channel with you through WhatsApp, Telegram, Email or Zoom/Google Meet (if required).

5) After the step above, it will be the Pre Production/Planning stage. Kindly refer to the Pre-Production/Planning FAQs for more information.

What Is Your Terms For Cancellation And Refund?

Cancellations require to be at least 5 days in advance with a 20% Cancellation Fee and 80% Refund.

For cancellations of less than 5 days, there will only be a 50% Refund because we have to adjust to a sudden change of schedule and re-allocation of photographers.

Pre Production / Planning FAQs

What Is Your Pre Production Process & Duration?

Process

After you have contacted us and we answered your inquiry, chose your package and made payment based on the invoice.

We will set up a communication channel to run through with you the process, planning and answer any further inquiries you have.

Planning

The planning involves discussions of

– Mood board
– Poses
– Location
– Props
– Hair & makeup artist
– Time, etc.

Duration

It takes 1 day for us to get back to your inquiries and send a payment invoice. 1 day for the communication & planning of the photoshoot by setting up a group chat.

What Should We Expect In This Pre Production Stage, After Payment?

In this stage, there will be the most communication regarding the photoshoot day. We will hand you our suggestions while listening to yours, it is a collaborative discussion to ensure both parties are on the same page.

Photoshoot Day/ Production FAQs

What Is Your Photography / Production Day Process & Duration?

Process

After everything is finalised comes the Photoshoot day itself. Just sit back and relax while our photographer from the communicated channel will arrive and guide you through as per the pre-production/plan.

Duration

The photography day itself depends on the number of hours you have booked.

We’ll send you the low-resolution photos for choosing within 1 – 2 days after the day of the photoshoot.

What Should We Expect In The Production Stage?

If it is outdoors, probably some sweating, passersby’s looking and awkward moments.

Truth jokes aside, our photographers will keep you busy by communicating with you the mood, poses, location/background composition decision, etc. Expect to have candid moments too! We ensure your moments are captured in frame.

Post Production FAQs

What Is Your Post Production Process & Duration?

Process

After everything is finalised comes the Photoshoot day itself. Just sit back and relax while our photographer from the communicated channel will arrive and guide you through as per the pre-production/plan.

Duration

We’ll send you the low-resolution photos for choosing within 1 – 2 days after the day of the photoshoot.

Photo Editing & Retouching takes between 7 to 10 days after which, we’ll send you the high-resolution photos (between 10 to 30 mb each) via Google Drive, WeTransfer or Dropbox.

Additional re-editing will take another 5 to 7 days.

What Should We Expect In This Post Production Stage?

Be expected to have minimal communication while our photographer/editor is editing the photos. Feel free to ask any inquiry in the communication channel too.

Michael Tan
Michael Tan
2023-04-08
Had chance to work with Kangjie. He’s a great photographer with lot of ideas. Easy to communicate and the session was smooth. Thanks again!
Kenneth
Kenneth
2023-04-05
We have engaged Our Momento Singapore for our proposal photoshoot. KJ is a experienced and creative photographer and was very expressive in his ideas during the shoot. The photos were great, my fiancée and I are extremely pleased with KJ and his team for their services. Recommended!
Chen Jiajun
Chen Jiajun
2023-03-05
Kang Jie is very professional and passionate about his work. Highly recommended
admin Masked Studio
admin Masked Studio
2023-02-17
Engaged our momento for a product photoshoot session and got the results we wanted. The quality of images are high. Perfect for our brand.
Timothy Aananth
Timothy Aananth
2023-02-13
Amazing photographer. Really passionate and friendly.
Ruth Pestana
Ruth Pestana
2023-02-04
Jori did a photo and video shoot for our brand. He captured some nice dreamy shots of the model wearing our jewellery. He was also very organised and maximised our time with the model. He also did a really great job with editing the photos.
Nia Abbas
Nia Abbas
2023-01-30
康杰是一位友善的摄影师。拍照时很容易进行,整体氛围很放松。照片拍得很棒,我很喜欢照片的色调和质感,我们在一周内就拿到了照片。我非常的满意。满分推荐
onix Low
onix Low
2023-01-30
I approached Our Moment Singapore Photography for family photoshoot services and it was fun. The session was quick and smooth, we were given proper instruction for posing and ample rest time too. The price is affordable and the editing turn out great!
thomas hanhponetun
thomas hanhponetun
2023-01-20
Kang Jie is definitely one of the best photographers I know. Have taken nice photos with him and has amazing talent. Love all the portrait shoots that we have done together
Albert Raj
Albert Raj
2023-01-19
புகைப்படங்கள்! அவர் தொழில்முறை மற்றும் சிறந்த புகைப்படக்காரர். எங்களின் புகைப்படங்களை எடுத்து பகிர்ந்தமைக்கு நன்றி.....

Why Our Momento?

Variety of Photography Services

Our main focuses are on couples’ Pre-Wedding, ROM, Weddings, and Proposal photography services. We also cater to Family, Maternity, Graduation, Birthdays, Events and Corporates services.

Pre to Post-Production

Liaising with you from the pre-production such as planning, mood boards, location ideas, and hair & makeup artists to the photoshoot day, till the post-production of photo editing & retouching.

Personalised Experience

A personalised experience is Our Momento’s priority. From the first inquiry to the ideas, your choice of photos and moments for that day. We want to make our service like a personal letter to you.

Modest Pricing

We want Our Momento to appeal to everybody with a modest pricing approach. With that, sharing their personal special moments are universal, while still achieving quality photos.