Frequently Asked Questions

Frequently Asked Questions

General FAQs

What Is The Photography Processes Like?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

What Is Your Turnaround Time?

It takes 1 day for us to get back to your inquiries and send a payment invoice. 1 day for the communication & planning of the photoshoot by setting up a group chat.

The photography day itself depends on the number of hours you have booked.

We’ll send you the low-resolution photos for choosing within 1 – 2 days after the day of the photoshoot.

Photo Editing & Retouching takes between 7 to 10 days after which, we’ll send you the high-resolution photos via Google Drive, WeTransfer or Dropbox.

Additional re-editing will take another 5 to 7 days.

What Photography Services Do You Provide?

Our Momento provides photography services focusing on Pre Wedding, Solemnization/ROM, Weddings and Proposals for couples.

Our additional photography services include Family, Maternity, Birthdays, Events, Corporates and Graduation Photography

Do You Provide Hair & Makeup Artists?

We work with various Hair & Makeup Artists that specialise in different styles of makeup ranging from Korean, Thailand, Natural, Bold, etc. Head over to our page about our hair & makeup artists to select your favourite.

What Are Your Operating Hours?

Our indoor & outdoor photography sessions are open from Monday to Sunday/Public Holidays, between 8 am to 9 pm.

Where is Our Momento's location?

We are located at Jurong West Street 42 Block 419 Singapore 640419. However, we mainly operate outdoors and liaise with external studios.

What Is The Duration Period Booking For Photography & Videography?

It is advisable to book with us 1 week in advance so that we have ample time to discuss with you the process and keep communication clear. However, feel free to also contact us if you require a photo session that is in the next 1 to 3 days and we will check on our booking schedules.

What Happens If It Rains During Our Outdoor Photoshoot?

We know sometimes schedules will clash or other circumstances where it will not be a suitable day for the photo shoot and thus if you’ll like to reschedule, do contact us via the communication channel or a call.

For rescheduling or in the event it rains, we will work with you to find the next best available date.

What Is Your Rescheduling Terms?

Any rescheduling matters besides the cause of rain will require a notice of 3 days in advance. Otherwise, there will be a 10% rescheduling fee in addition to the package you pay for.

If a cancellation is made after a rescheduling previously, there will be no refunds.

What Is The Photography Processes Like?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

What Is Your Turnaround Time?

It takes 1 day for us to get back to your inquiries and send a payment invoice. 1 day for the communication & planning of the photoshoot by setting up a group chat.

The photography day itself depends on the number of hours you have booked.

We’ll send you the low-resolution photos for choosing within 1 – 2 days after the day of the photoshoot.

Photo Editing & Retouching takes between 7 to 10 days after which, we’ll send you the high-resolution photos via Google Drive, WeTransfer or Dropbox.

Additional re-editing will take another 5 to 7 days.

What Photography Services Do You Provide?

Our Momento provides photography services focusing on Pre Wedding, Solemnization/ROM, Weddings and Proposals for couples.

Our additional photography services include Family, Maternity, Birthdays, Events, Corporates and Graduation Photography

Do You Provide Hair & Makeup Artists?

We work with various Hair & Makeup Artists that specialise in different styles of makeup ranging from Korean, Thailand, Natural, Bold, etc. Head over to our page about our hair & makeup artists to select your favourite.

What Are Your Operating Hours?

Our indoor & outdoor photography sessions are open from Monday to Sunday/Public Holidays, between 8 am to 9 pm.

Where is Our Momento's location?

We are located at Jurong West Street 42 Block 419 Singapore 640419. However, we mainly operate outdoors and liaise with external studios.

What Is The Duration Period Booking For Photography & Videography?

It is advisable to book with us 1 week in advance so that we have ample time to discuss with you the process and keep communication clear. However, feel free to also contact us if you require a photo session that is in the next 1 to 3 days and we will check on our booking schedules.

What Happens If It Rains During Our Outdoor Photoshoot?

We know sometimes schedules will clash or other circumstances where it will not be a suitable day for the photo shoot and thus if you’ll like to reschedule, do contact us via the communication channel or a call.

For rescheduling or in the event it rains, we will work with you to find the next best available date.

What Is Your Rescheduling Terms?

Any rescheduling matters besides the cause of rain will require a notice of 3 days in advance. Otherwise, there will be a 10% rescheduling fee in addition to the package you pay for.

If a cancellation is made after a rescheduling previously, there will be no refunds.

Payment & Pricing FAQs

What Are The Modes Of Payment Methods You Accept?

We accept payment methods via Paynow, Paylah, IBanking and Cash.

For payments with Paynow, Paylah and IBanking, an invoice receipt will be sent to you after your confirmed booking (after inquiring).

What Is The Payment Process Like?

For payments with Paynow, Paylah and IBanking, an invoice receipt will be sent after your confirmed booking (after inquiring).

The process starts from,
1) Inquiring/Picking the type of photography and package you will like to have.

2) An email will be sent to you with details of,
– Date & Time
– Available slots
– Payment Invoice

3) Confirm your booking by making a payment, selecting the date & time and available slot.

4) Once payment has been made, we will create a communication channel with you through WhatsApp, Telegram, Email or Zoom/Google Meet (if required).

5) After the step above, it will be the Pre Production/Planning stage. Kindly refer to the Pre-Production/Planning FAQs for more information.

What Is Your Terms For Cancellation And Refund?

Cancellations require to be at least 5 days in advance with a 20% Cancellation Fee and 80% Refund.

For cancellations of less than 5 days, there will only be a 50% Refund because we have to adjust to a sudden change of schedule and re-allocation of photographers.

Pre Production / Planning FAQs

What Is Your Pre Production Process & Duration?

Process

After you have contacted us and we answered your inquiry, chose your package and made payment based on the invoice.

We will set up a communication channel to run through with you the process, planning and answer any further inquiries you have.

Planning

The planning involves discussions of

– Mood board
– Poses
– Location
– Props
– Hair & makeup artist
– Time, etc.

Duration

It takes 1 day for us to get back to your inquiries and send a payment invoice. 1 day for the communication & planning of the photoshoot by setting up a group chat.

What Should We Expect In This Pre Production Stage, After Payment?

In this stage, there will be the most communication regarding the photoshoot day. We will hand you our suggestions while listening to yours, it is a collaborative discussion to ensure both parties are on the same page.

Photoshoot Day/ Production FAQs

What Is Your Photography / Production Day Process & Duration?

Process

After everything is finalised comes the Photoshoot day itself. Just sit back and relax while our photographer from the communicated channel will arrive and guide you through as per the pre-production/plan.

Duration

The photography day itself depends on the number of hours you have booked.

We’ll send you the low-resolution photos for choosing within 1 – 2 days after the day of the photoshoot.

What Should We Expect In The Production Stage?

If it is outdoors, probably some sweating, passersby’s looking and awkward moments.

Truth jokes aside, our photographers will keep you busy by communicating with you the mood, poses, location/background composition decision, etc. Expect to have candid moments too! We ensure your moments are captured in frame.

Post Production FAQs

What Is Your Post Production Process & Duration?

Process

After everything is finalised comes the Photoshoot day itself. Just sit back and relax while our photographer from the communicated channel will arrive and guide you through as per the pre-production/plan.

Duration

We’ll send you the low-resolution photos for choosing within 1 – 2 days after the day of the photoshoot.

Photo Editing & Retouching takes between 7 to 10 days after which, we’ll send you the high-resolution photos (between 10 to 30 mb each) via Google Drive, WeTransfer or Dropbox.

Additional re-editing will take another 5 to 7 days.

What Should We Expect In This Post Production Stage?

Be expected to have minimal communication while our photographer/editor is editing the photos. Feel free to ask any inquiry in the communication channel too.

Samantha Lim
Samantha Lim
2023-08-15
Just did a grad shoot with them and had a wonderful experience - 10/10 recommend. Jori was our photographer and he was incredibly reliable and responsible - arrived 30 min early and even brought bubble guns. He was efficient in shooting and proactive at offering helpful suggestions on poses and backgrounds and was good at making the experience fun for us. Photos turned out great and were very well edited. Excellent experience and would recommend to our friends.
陈芷祺
陈芷祺
2023-07-07
Decisive and knowledgeable photographers! Friendly and easy to communicate! Highly recommended!
Aditi Arora
Aditi Arora
2023-07-05
I had a very great experience with Jori. He is very kind and very punctual. His work is amazing and he cliked very nice pics of my baby shower. Highly recommend. I would love to work with him again i the future.
Arahan Lee
Arahan Lee
2023-07-05
If you're searching for an exceptional photographer who not only captures beautiful images but also creates an unforgettable experience, look no further. This talented professional has a true gift for their craft and will undoubtedly exceed your expectations. I am genuinely grateful for the amazing photoshoot and the lasting memories it has provided us.
Josephine
Josephine
2023-07-05
KJ is one of the fantastic photographer we have. Definitely will engage him again!
Jonaas Quek
Jonaas Quek
2023-07-04
Please engage Kang Jie if you have the chance. He is absolutely one of the best! No regrets!
mina malhotra
mina malhotra
2023-06-07
I recently had the pleasure of working with KJ for a family photo shoot with my newborn and I cannot express how delighted I am with the entire experience. From start to finish, he demonstrated an incredible level of professionalism, expertise, and a genuine passion for capturing beautiful moments. His gentle and patient approach with my little one was remarkable, ensuring that every moment was captured with care and attention to detail. The photographer's creativity and artistic vision was truly impressive. He had a keen eye for finding the perfect angles, lighting, and backgrounds, resulting in stunning photographs. Each photograph felt unique and special, showcasing the pure innocence and joy of my baby. The final results exceeded all expectations. The photographs were simply breathtaking, capturing moments that I will treasure for a lifetime. Thank you for preserving these precious moments so beautifully!
Mary Krizel Cava
Mary Krizel Cava
2023-04-26
Really enjoyed the surprise engagement photoshoot my boyfriend booked for us. The photographer was nice and professional. We really loved the outcome of the pictures.✨🥰 Thank you so much Our Momento team! 💖
Michael Tan
Michael Tan
2023-04-08
Had chance to work with Kangjie. He’s a great photographer with lot of ideas. Easy to communicate and the session was smooth. Thanks again!
Kenneth
Kenneth
2023-04-05
We have engaged Our Momento Singapore for our proposal photoshoot. KJ is a experienced and creative photographer and was very expressive in his ideas during the shoot. The photos were great, my fiancée and I are extremely pleased with KJ and his team for their services. Recommended!

Why Our Momento?

Variety of Photography Services

Our main focuses are on couples’ Pre-Wedding, ROM, Weddings, and Proposal photography services. We also cater to Family, Maternity, Graduation, Birthdays, Events and Corporates services.

Pre to Post-Production

Liaising with you from the pre-production such as planning, mood boards, location ideas, and hair & makeup artists to the photoshoot day, till the post-production of photo editing & retouching.

Personalised Experience

A personalised experience is Our Momento’s priority. From the first inquiry to the ideas, your choice of photos and moments for that day. We want to make our service like a personal letter to you.

Modest Pricing

We want Our Momento to appeal to everybody with a modest pricing approach. With that, sharing their personal special moments are universal, while still achieving quality photos.