Frequently Asked Questions

General FAQs

What Is Your Turnaround Time?

It takes 1 day for us to get back to your inquiries and send a payment invoice should you decide to proceed with our services.

The photography day itself depends on the number of hours you have booked.

Photo editing takes between 7 to 10 working days. After which, we’ll send you the high-resolution photos via Google Drive, WeTransfer or Dropbox.

Additional further editing will take another 5 to 7 days.

What Photography Services Do You Provide?

Our Momento provides photography services focusing on Actual Day Weddings, Pre Wedding, Solemnization/ROM, and Proposals for couples.

Our additional photography services include Family, Graduation, Maternity, Birthdays, Events and Corporate Photography

Do You Provide Hair & Makeup Artists?

We work with various Hair & Makeup Artists that specialise in different styles of makeup ranging from Korean, Thailand, Natural, Bold, etc. Head over to our page about our hair & makeup artists (scroll below) to select your favourites.

What Are Your Operating Hours?

Our outdoor & studio photography sessions are open from Monday to Sunday/Public Holidays, between 9 am to 7 pm.

Where is Our Momento's location?

We are located at Jurong West Street 42 Block 419 Singapore 640419. However, we mainly focus on outdoor photography. As for indoors, we liaise with external studios.

What Is The Duration Period Booking For Photography & Videography?

It is advisable to book with us 1 week in advance so that we have ample time to discuss with you the process, keep communication clear and shuffle the timeslots.

However, feel free to also contact us if you require a photo session that is in the next 1 to 3 days and we will check on our booking schedules nonetheless.

What Happens If It Rains During Our Outdoor Photoshoot?

We know sometimes schedules will clash or other circumstances where it will not be a suitable day for the photo shoot to proceed, and thus if you’d like to reschedule, do contact us via our first point of communication channel or give us a call.

For rescheduling due to the event of rain, we will work with you to find the next best available date.

What Is Your Rescheduling Terms?

Any rescheduling matters besides the cause of rain will require a notice of 3 days in advance. Otherwise, there will be a 10% rescheduling fee in addition to the package you pay for.

If a cancellation is made after a rescheduling previously, there will be no refunds.

Payment & Pricing FAQs

What Are The Modes Of Payment Methods You Accept?

We accept payment methods via Paynow, Paylah, iBanking and Cash.

For payments with Paynow, Paylah and IBanking, an invoice receipt will be sent to you after your confirmed booking (after inquiring).

What Is The Payment Process Like?

For payments with Paynow, Paylah and iBanking, an invoice receipt will be sent after your confirmed booking (after inquiring).

The process starts with,
1) Inquiring/Picking the type of photography and package you would like to have.

2) Provide details of your 1) Name, 2) Contact Number (if contact via email), 3) Type of Photography, 4) Date, 5) Time, 6) Hours Required and 7) Venue.

3) An invoice will be sent to you with details of,
– Invoice Number
– Date, Time and Location of the photoshoot session
– Package Details
– Package Prices
– Deposit & Balance payment deadline
– Payment Method

4) Confirm your booking by making a deposit payment.

5) Once the deposit payment has been made, we will confirm your slot and send preparation guides such as attire recommendations, props, etc. via the initial point of communication channel 

6) After the step above, it will be the Pre Production/Planning stage. Kindly refer to the Pre-Production/Planning FAQs below for more information.

What Is Your Cancellation or Refund Terms?

Any cancellation or refunds will require a notice of 7 days in advance. Otherwise, there will be no refund of the deposit payment that you’ve made.

Pre Production / Planning FAQs

What Is Your Pre Production Process & Duration?

Process

After you have contacted us and we answered your inquiry, chose your package and made payment based on the invoice.

We will run through the process, planning and answer any further inquiries you have.

Planning

Do note that the following mentioned below are applicable to its respective type of photography.

The planning involves discussions of 

– Attire
– Location
– Props
– Mood board
– Poses
– Hair & makeup artist
– Time, etc.
– Event run-through

What Should We Expect In This Pre Production Stage, After Payment?

In this stage, there will be the most communication regarding the photoshoot day. We will give you our suggestions while listening to yours, it is a collaborative discussion to ensure both parties are on the same page.

Photoshoot Day/ Production FAQs

What Is Your Photography / Production Day Process & Duration?

Process

After everything is finalised, comes the Photoshoot day itself.

Just sit back and relax while our photographer from the communicated channel arrives and guides you through as per the pre-production/plan.

Duration

The photography day itself depends on the number of hours you have booked.

What Should We Expect In The Production Stage?

If it is outdoors, probably some sweating, passersbys looking and raining (hope not!).

Jokes aside, our photographers will keep you busy by communicating with you, Expect to have candid moments too! We ensure your moments are captured in the frame.

Post Production FAQs

What Is Your Post Production Process & Duration?

Process

After the Photoshoot day, we will go and edit your photos. Feel free to enquire any questions in the mean time too.

Duration

Photo Editing takes between 7 to 10 working days after which, we’ll send you the high-resolution photos (between 10 to 20 mb each) via Google Drive, WeTransfer or Dropbox.

Additional re-editing will take another 5 to 7 days.

What Should We Expect In This Post Production Stage?

Be expected to have minimal communication while our photographer/editor is editing the photos.

Feel free to ask any enquiry in the communication channel too.