Frequently Asked Questions

It takes 1 day for us to get back to your inquiries and send a payment invoice. 1 day for the communication & planning of the photoshoot by setting up a group chat.

The photography day itself depends on the number of hours you have booked.

We’ll send you the low-resolution photos for choosing within 1 – 2 days after the day of the photoshoot.

Photo Editing & Retouching takes between 7 to 10 days after which, we’ll send you the high-resolution photos via Google Drive, WeTransfer or Dropbox.

Additional re-editing will take another 5 to 7 days.

Our Momento provides photography services focusing on Pre Wedding, Solemnization/ROM, Weddings and Proposals for couples.

Our additional photography services include Family, Maternity, Birthdays, Events, Corporates and Graduation Photography

We work with various Hair & Makeup Artists that specialise in different styles of makeup ranging from Korean, Thailand, Natural, Bold, etc. Head over to our page about our hair & makeup artists to select your favourite.

Our indoor & outdoor photography sessions are open from Monday to Sunday/Public Holidays, between 8 am to 9 pm.

We are located at Jurong West Street 42 Block 419 Singapore 640419. However, we mainly operate outdoors and liaise with external studios.

It is advisable to book with us 1 week in advance so that we have ample time to discuss with you the process and keep communication clear. However, feel free to also contact us if you require a photo session that is in the next 1 to 3 days and we will check on our booking schedules.

We know sometimes schedules will clash or other circumstances where it will not be a suitable day for the photo shoot and thus if you’ll like to reschedule, do contact us via the communication channel or a call.

For rescheduling or in the event it rains, we will work with you to find the next best available date.

Any rescheduling matters besides the cause of rain will require a notice of 3 days in advance. Otherwise, there will be a 10% rescheduling fee in addition to the package you pay for.

If a cancellation is made after a rescheduling previously, there will be no refunds.

For payments with Paynow, Paylah and IBanking, an invoice receipt will be sent after your confirmed booking (after inquiring).

The process starts from,
1) Inquiring/Picking the type of photography and package you will like to have.

2) An email will be sent to you with details of,
– Date & Time
– Available slots
– Payment Invoice

3) Confirm your booking by making a payment, selecting the date & time and available slot.

4) Once payment has been made, we will create a communication channel with you through WhatsApp, Telegram, Email or Zoom/Google Meet (if required).

5) After the step above, it will be the Pre Production/Planning stage. Kindly refer to the Pre-Production/Planning FAQs for more information.

Cancellations require to be at least 5 days in advance with a 20% Cancellation Fee and 80% Refund.

For cancellations of less than 5 days, there will only be a 50% Refund because we have to adjust to a sudden change of schedule and re-allocation of photographers.

In this stage, there will be the most communication regarding the photoshoot day. We will hand you our suggestions while listening to yours, it is a collaborative discussion to ensure both parties are on the same page.

If it is outdoors, probably some sweating, passersby’s looking and awkward moments.

Truth jokes aside, our photographers will keep you busy by communicating with you the mood, poses, location/background composition decision, etc. Expect to have candid moments too! We ensure your moments are captured in frame.

Be expected to have minimal communication while our photographer/editor is editing the photos. Feel free to ask any inquiry in the communication channel too.

We promise on delivering high quality JPEG images to our clients. Our team understand the importance of preserving your memories in the best possible way, which is why we take care in post-processing and editing each image to ensure it meets our standards for clarity and color accuracy. 

We have photographers with a diverse range of experience and a portfolio to match. Whether you’re looking for a wedding photographer, a newborn photographer, or someone to capture a corporate event, we’ve got you covered. With experience in a variety of photoshoot types, they bring their unique perspectives and styles to every project. Our Momento is confident that you’re working with photographers who have the skills and experience to deliver beautiful, high-quality images that perfectly capture the essence of your special occasion.